All I needed was a tree.
A simple, pre-lit, not completely trashy artificial tree.
Two different department stores let me down.
They didn’t just let me down, they dropped me. Hard.
(At one store, the person working in the seasonal department actually ran, so as to avoid helping me.)
But at the third store, the clouds parted, and the angels sang. A tad dramatic? Maybe. But when you’ve been driving around town with a moody 2 year old, pants that are too tight, and a hankerin’ (yeah, that’s for you Mongo!) for a diet Coke that won’t present itself, getting good service can make you think you’ve seen god.
I wanted to report this good service. I asked the cashier where I might find a manager. She snapped her gum, told me to get in line at customer service, fill out a form. I looked at the line-up, 7 deep, of surly shoppers with returns. I looked at my brand new tree, precariously perched in a cart about a third too small to hold it. And I looked down at the little pink toddler, lip giving a warning quiver, as she revved up for a road trip to Tantrum Town.
I wasn’t going to line up.
The store’s website has nothing for me. Calls to the store were lost in a medieval labyrinth of a switchboard. So I’ll just have to do it here.
Molly, you’re awesome. You came over within seconds, asked what you could do for me. My daughter was in awe of the pink and purple streaks in your blonde hair. You followed me while I ran laps of the tree display, wishing and washing. You crawled under plastic branches to plug in each tree. You answered questions from 3 customers at the same time, and managed to make each person feel like you totally understood what they needed, and then actually got them what they wanted. You even politely brushed off a co-worker who told you he was going on a coffee run (until I intervened. My god, woman, Tim Horton’s runs are your constitutional right!), so as to keep serving me. Then you charmed my daughter while I completed the transaction. You even sold me 2 small trees I had no intention of buying, because you were just that good.
So if you’re at the Canadian Tire on Kingsway Avenue this festive season, stop by the Christmas section. Say Hi to Molly. Tell her that you read about her awesomeness. Her store may have no set up for kudos. But that doesn’t mean she shouldn’t get them.